English pronunciation and skills practice for Call Center professionals Study with CSR professionals from around the globe. worldwide.

Enroll now Take the step toward better English proficiency and pronunciation. to access the full course material or click to explore our online demo See what we have to offer. .

FREE demo

Unlimited Online Practice

CallCenterESL’s online and mobile solutions offer core-competency skills practice in pronunciation, vocabulary and grammar, listening comprehension and much more. Study from anywhere, at any time Practice makes perfect. .   

Multimodal Learning

Develop language skills and practice pronunciation Listen, compare and repeat. with comprehension exercises that include video, audio, voice record, and voice compare via Voice Match. This isn’t textbook learning.

Quizzes and Certificates

Test your mastery with our online quizzes and comprehension exercises. Print certificates Demonstrate your English mastery! and monitor your learning progress with our detailed record keeping system.

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Access your own private online Call Center Academy.

Study hard and study often, but  study at your own pace. Practice at your convenience. CallCenterESL.com offers the language skills practice you’ll need to succeed in a highly competitive and evolving industry. Access language tools and authentic materials you won’t find anywhere else.

CallCenterESL isn’t your typical textbook-based, English pronunciation training course. Our intensive ESP program contains the materials and tools necessary to begin improving your pronunciation, grammar, listening and speaking skills, and target accent. Our proven approach coupled with multimedia-assisted language activities make learning interactive and fun. Most importantly, you’ll see results within only a few weeks of study.
Native speaker-like pronunciation is very important for Call Center representatives when communicating with clients who expect to hear the English language as it is spoken in the US or Canada. However, to efficiently get your message across to customers, you must first learn the foundations of grammar and acquire as much vocabulary as possible before starting work.  Mastery of these techniques ensures that messages are properly communicated over the phone. 
What we offer
What about textbooks?
Why use multimedia?
CSR professionals & more
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Improve Your Pronunciation

Speech Practice with Voice Match

Practicing pronunciation using CDs is ineffective and cumbersome.

Discover a fun and effective way to improve your pronunciation
and fluency with CallCenterESL's Voice Match software.

Try it now


Earn points and rewards as you reach course milestones

Your hard work won’t go unnoticed Why should it? ! Students receive fun and meaningful feedback View the sample messages below. on their progress.

Completing Lessons

As you complete lessons, your study records are stored and calculated to measure and demonstrate your progress. Pop-up notifications are activated as lessons are completed.

Taking Quizzes and Tests

Comprehensive quizzes and tests check comprehension and are included in every lesson. Students can also record their voices and compare their own pronunciation and accent to that of a native speaker.

Passing Courses

As courses are completed, trophies and printable certificates are rewarded for dedicated students. Hard work and progress shouldn’t go without proper accolades.

Try our introductory course FREE for a limited time!

Packed with authentic call center dialogues, language exercises, voice record and playback and much more!