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Improve your Pronunciation

& English Communication

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Gain confidence by:

-building oral fluency

-improving your listening skills

-neutralizing your accent

English pronunciation and language skills practice for Call Center professionals worldwide.

Enroll now to access the full course material or click to explore our online demo.

FREE demo

Multimodal Learning

Use multimedia effectively.

Effective Use of Technology

Develop language skills and practice pronunciation with comprehension exercises that include video, audio, voice record, and voice compare. This isn’t textbook learning.

Unlimited Online Practice

Study from anywhere, at any time.

Core-competency Skills.

CallCenterESL’s online and mobile solutions offer core-competency skills practice in pronunciation, listening comprehension and much more. Study from anywhere, at any time.

Quizzes and Certificates

Monitor & improve your progress.

Quizzes, Tests and More

Assess your mastery with our online quizzes and comprehension exercises. Print certificates and monitor your learning progress with our detailed record-keeping system.

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Access your own private online Call Center Academy.

Study hard and study often, but  study at your own pace. offers the language skills practice you’ll need to succeed in a highly competitive and evolving industry. Access language tools and authentic materials you won’t find anywhere else.

Reduce and neutralize your non-native accent!

Get free access now!

CallCenterESL isn’t your typical textbook-based, English pronunciation training course. Our intensive program contains the materials and tools necessary to begin improving your pronunciation, grammar, listening and speaking skills, and target accent.

Our proven approach coupled with multimedia-assisted language activities make learning interactive and fun. Most importantly, with frequent practice you’ll notice results within only a few weeks of study.

Native speaker-like pronunciation is very important for Call Center and BPO representatives when communicating with customers who expect to hear the English language as it is spoken in the US or Canada.

However, to effectively get your message across to your customers, you must practice frequently and feel comfortable when communicating.  Better oral fluency ensures that messages are properly communicated over the phone.

Frequent speaking practice with a native speaker audio model goes a long way toward accent reduction.

Study from Anywhere!

Internet-based Courseware

If you have an Internet connection, you’re set. Or, use your favorite mobile device and study on-the-go!
We are a team of educators and educational multimedia specialists.

CallCenterESL offers a learning experience unlike any other – offering authentic call center dialogues with audio and video lessons supported by a variety of language exercises and quizzes.

Reduce your non-native accent and achieve “accent neutralization” using Voice Match!

bookIt is no news to anyone—not all learners are the same. Research has continually shown that significant increases in learning can be accomplished through the informed use of multimedia. Try our FREE demo course to experience how we’re different.
Passively listening to CDs isn’t an effective means for improving skills such as pronunciation and speaking. The same holds true with textbook-only learning.

Quite often, language and pronunciation courses are bundled with: CDs, a workbook, and a promise to improve pronunciation or accent. However, without meaningful speaking practice, this type of study is useless and short-lived.

CSR_icon_grayAlthough CallCenterESL was developed with the Call Center Representative in mind, our language models and course content offer students in varying industries and professions a chance to improve their pronunciation and general English skills.  The language is presented in the context of the call center workplace and has been carefully chosen to include high-frequency vocabulary.
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Improve Your Pronunciation

Speech Practice with Voice Match

Practicing pronunciation using CDs is ineffective and cumbersome.

Discover a fun and effective way to improve your pronunciation
and fluency with CallCenterESL's Voice Match software.

Try it now


Earn points and rewards as you reach course milestones

Your hard work won’t go unnoticed! Students receive fun and meaningful feedback on their progress.

Completing Lessons

As you complete lessons, your study records are stored and calculated to measure and demonstrate your progress. Pop-up notifications are activated for exemplary performance or as achievements are reached.

Taking Quizzes and Tests

Comprehensive quizzes and tests check comprehension and are included in every lesson. Students can also record their voice and compare their own pronunciation and accent to that of a native speaker.

Passing Courses

As courses are completed, trophies and printable certificates are rewarded for dedicated students. Your hard work and progress shouldn’t go without proper accolades & acknowledgement.

Speaking Practice

Interactive Speaking Practice Lessons

The key to improving your pronunciation is effective practice – and lots of it. You’ll need frequent practice in order to improve.

To achieve optimal results, pronunciation practice must be performed regularly and with plenty of repetition.

Enter Voice Match!

This powerful learning tool is your pronunciation companion and allows you to:

– Listen to the Tutor (model) pronunciation.  checkmark
– Record your voice and play it back.  checkmark
– Compare your pronunciation to the Tutor’s checkmark
– Align your recording with the Tutor’s and compare them in real time.  checkmark
– Sound like a native speaker!  checkmark


All Speaking Lessons feature Voice Match.

Using Voice Match to listen to, record, repeat and then compare your voice to a native speaker will greatly improve your pronunciation

and fluency much faster than with other more traditional listen-and-repeat methods.

Try Voice Match now:


There’s never been a more effective way to master your pronunciation.

Get free access now!